The role of the Account Manager is to be the first point of contact to our customer base. You hold the information about each individual customer and their needs.
The role of the Account Manger is to provide systematic and in depth care for Kafea Terra UK wholesale customers in the UK, that upholds the standards of excellent customer relationships and builds on these relationships to strengthen the ties between supplier and customer.
The Account Manger should provide a regular and well maintained calendar of contact with all allocated customers that includes but is not limited to; visits, events, training (on site and in the training centre), onboarding support and technical support.
The Account Manager will manage their portfolio of customers to provide an equal level of support to all customers.
The Account Manager is expected to think creatively and proactively on ways to foster and grow new relationships and existing ones, to best support the customer and engage with them.
We offer a wide benefit package amongst them:
Quarterly Performance Incentive Pay (uncapped)
Yearly Bonus Targets (up to 12K)
Business and Travel expenses
Vitality Health insurance
