Due to the role responsibilities, it is a Genuine Occupational Requirement that the post holder is female, permitted under Schedule 9, part 1 of the Equality Act 2010
Location: 71-73 Allen Road, Stoke Newington, London N16 8RY
Reports to: Operations Manager
Hours: Full-time (40 hours per week)
Salary: £31,200 per annum (paid hourly at £15ph). Plus, Apprenticeship Additional Responsibility Compensation (circa. £3,000 per annum)
As a Café Manager, you will play a pivotal role in ensuring the overall success of the café by leading a team, overseeing day-to-day operations, and maintaining high standards of customer service, operational efficiency, and health & safety. You will create a positive and professional environment, driving performance and fostering growth within your team while supporting the larger mission of Luminary Bakery. Due to the role responsibilities, it is a Genuine Occupational Requirement that the post holder is female, permitted under Schedule 9, part 1 of the Equality Act 2010
Key Responsibilities
Café Operations & KPI Management
- Oversee the smooth and efficient daily operations of the café.
- Monitor and track key performance indicators (KPIs), including sales, waste, costs of goods, chemical usage, packaging, and labor expenses.
- Provide monthly performance data analysis, identifying areas for improvement and suggesting actionable solutions.
- Utilise the Weekly Sales Tracker to ensure performance is on track and goals are met.
Stock Management
- Oversee stock control processes, ensuring accurate tracking of inventory levels.
- Manage ordering and stock replenishment to maintain optimal supply levels while minimising waste.
- Conduct regular stock checks and audits to ensure consistency, high quality and prevent discrepancies.
- Implement and oversee stock rotation procedures to maintain product quality and reduce spoilage
Team Training & Development
- Lead the training and development of new and existing team members, ensuring they are equipped with the skills needed to succeed.
- Supervise Apprentices (women from the Luminary Programme), providing guidance and support for their growth.
- Conduct regular one-to-one meetings with team members, offering feedback, encouragement, and developmental guidance.
Staffing & Scheduling
- Ensure staff schedules align with budgeted labor costs, optimising efficiency.
- Collaborate with HR to address staffing gaps, including overseeing recruitment, conducting interviews, and managing onboarding processes.
Operational Excellence
- Continuously optimise café operations, ensuring all processes align with Luminary policies and standards.
- Regularly monitor and review product quality, verifying that recipes are followed and maintaining consistent high standards.
Health & Safety Compliance
- Maintain a 5-star Health & Safety rating by strictly enforcing food hygiene and allergen policies.
- Ensure the café meets all regulatory and cleanliness standards, including organising deep cleans when required.
Customer Experience & Team Culture
- Foster a culture of professionalism, exceptional customer service, and teamwork within the café.
- Lead by example in your personal appearance, communication, and overall professionalism.
- Promote a positive, welcoming atmosphere for both staff and customers, ensuring an excellent café experience.
Administrative Responsibilities
- Review and submit weekly staffing reports, ensuring accurate payroll data and monitoring labor costs, absences, and overtime.
- Oversee the implementation of work experience initiatives, ensuring smooth execution and positive outcomes for all involved.
- Facilitate seamless cross-department collaboration and operational harmony.
Equipment & Compliance Training
- Train the team on proper handling and maintenance of café equipment.
- Ensure compliance with internal and regulatory standards regarding equipment use and safety.
Supporting the Bigger Picture
- Actively contribute to Luminary Bakery’s broader business and charity goals, supporting its mission and helping drive its success.
Job Requirements & Abilities
- Strong leadership skills with the ability to motivate and inspire a team.
- Proven experience in café or hospitality management, with a focus on operational excellence and team development.
- Ability to manage multiple priorities and tasks in a fast-paced environment.
- Excellent communication skills, both with customers and team members.
- A passion for delivering outstanding customer service and maintaining high standards of café operations.
- Flexibility to work weekends and adjust to changing schedules.
- Strong problem-solving abilities and a proactive approach to continuous improvement.
- Committed to upholding Luminary Bakery’s values and mission.
