Head Roaster/ Roastery Manager

Hello Coffee Roasters. 👋 We are looking for someone to join our roastery as the head roaster/ roastery manager

Profile

You have solid production roasting experience coupled with strong organisational skills, are solutions-focused, results-driven, and detail-oriented. You have a passion for quality, a thirst for knowledge, and a drive toward growth and business. You possess excellent communication skills with an ability to lead, coach and support others.

Create Impact

• Take responsibility for overall day-to-day roastery operations, periodically reviewing all operational processes and systems to ensure a robust operating programme that delivers on our core ethos and product.
• Act as a gatekeeper by overseeing the maintenance of product quality from start to finish, including but not limited to:
  • Q.C.
  • Analysis of production roast consistency
  • Presentable environment and finished product
• Demonstrate leadership and project management by planning and delegating tasks necessary to ensure successful product launches, including but not limited to:
  • Working alongside COO (2x Roasting UK Champion) to profile and evaluate new coffees.
  • Collaborating with core team to communicate and distribute all necessary data and info for product description (e.g., tasting notes, process).
  • Working with marketing and COO to ensure planning of:
    • Product roadmap
    • Printing of material
    • Official product release on website/socials
    • Relevant dates and deadlines for sites and wholesale
• Maintain stock listings on website and order space.
• Communicate any necessary information to sites apropos the new product.
• Take responsibility for all H&S within the roastery, in coordination with the team, always ensuring compliance and addressing any issues in a timely manner.
• Oversee all maintenance equipment logs, maintenance schedules and testing for all equipment. Ensure the roastery is in compliance with external parties as per guidelines.
• Understand and work toward KPIs and P&Ls, working alongside the COO to ensure the roastery runs in line with budgets and goals.
• Liaise with customers and suppliers to ensure orders are received and dispatched according to the order fulfilment plan and be on hand for any customer queries.

Set Others Up for Success

• Lead by example by modelling professionalism through creating and sustaining a strong team ethic and instilling high standards across operational and financial goals.
• Provide regular reports to Senior Leadership on all operational matters, and demonstrate initiative, identifying both issues and opportunities alike, and pitching potential solutions.
• Manage stockholding onsite (coffee, boxes, bags, labels, etc.) to ensure operational fluidity and stability.
• Plan weekly schedules for all areas of operation:
  • Roasting
  • Q.C.
  • Packing
• Liaise with importing partners to arrange, track, and facilitate the release, delivery, and management of green coffee stock, as required.
• Coach the roastery team toward success by working with them to identify relevant goals and measurables, and provide constructive feedback on their performance.
• Provide a welcoming experience for new team members by recognising their successes as well as providing supportive direction as needed.
• Cultivate a positive and proactive culture, where goals are achieved through communication and teamwork.

Grow With Us

• Work closely with the COO regarding sourcing and green planning by regularly assessing and providing green coffee stock levels to identify range gaps, as well as roasting any samples requested.
• Promote growth by managing labour performance, labour costs, and COGS, balancing the need to meet targets whilst sustaining growth.
• Ensure sustainability through profit by managing stock levels according to times of business, and product range according to local tastes, whilst minimising waste.
• Demonstrate initiative by identifying both issues and opportunities alike, and pitching ideas and solutions.